Frequently Asked Questions
Find answers to questions that we get asked most frequently and discover how Citizens Advice SORT Group Ltd make a difference to the communities of Stockport, Oldham, Rochdale and Trafford.
🤔 What does Citizens Advice SORT Group do?
We give free, independent advice on everything from benefits to housing, debt and employment. We empower everyone to overcome their problems, whatever their backgrounds.
📞 Where can I contact your service?
You can call (564) 875-8083, email [email protected], webchat, WhatsApp, or visit one of our offices in Stockport, Oldham, Rochdale or Trafford. We provide 24/7 self-help resources at citizensadvicesort.org or you can call.
💰 How much do you charge for advice?
No – our services are completely free. There are no hidden costs or service charges whether you contact us online, by phone or in-person.
🔎 What kind of specialist support do you have?
We have advisers with expertise in Universal Credit, energy and Deaf advice services. We also offer out-of-hours support and we are able to refer clients to a partner agency for further specialist support if necessary.
👥 Who can get help?
Anyone who lives in Stockport, Oldham, Rochdale or Trafford can get help from us – including vulnerable groups, disabled people and those facing personal, financial or legal difficulties.
🙋 Can I come and work with you?
We’re always looking for new volunteers from all backgrounds. Volunteering is not paid but provides valuable experience and an opportunity to make a positive impact on your community. Find out more on our website.
📊 What kind of difference do you make?
Over the last year we have increased household income across our communities by more than £19m, reaching more than 42,000 people and resolving over 110k individual issues.
❓ Got further questions?
Get in touch at (564) 875-8083 or email [email protected] or visit your local office. Sign up for our website newsletter to receive monthly updates on our support and impact.
Still have questions?
💬 Contact our team directly for personalized answers and expert guidance